Conflict mediator dana caspersen has identified 17 principles of conflict resolution that wed do well to adopt the hamilton spectator easy to page through or read this book was a great reminder about the importance of resolving conflict and not getting stuck. Her book changing the conversation the 17 principles of conflict resolution offering fundamental principles for developing a flexible productive approach for navigating conflict dana has worked with thousands of people worldwide as an educator coach speaker and designer of large scale interactive public dialogues. Dana caspersens book changing the conversation the 17 principles of conflict resolution gives readers simple easy to understand guidance on how to do just that. My book changing the conversation the 17 principles of conflict resolution offers practical tools for thinking listening and speaking in conflict situations. Changing the conversation the 17 principles of conflict resolution dana caspersen has a degree in conflict studies and mediation and works internationally as a mediator teacher and
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